Ordering industrial parts from overseas should be straightforward — and safe. This page explains exactly how ordering and payment work at HKTX Automation, and how to verify you are dealing with us before you pay.
How ordering works
Message us on WhatsApp or by email with the part numbers and quantities you need.
We reply within 12 hours. When you are ready to order, we issue a proforma invoice with the final price, shipping and terms.
Pay the company bank account of Hong Kong Tai Xuan Electrical Systems Group Limited, exactly as printed on your proforma invoice.
We ship worldwide via FedEx / DHL / UPS with secure export packing.
Verify before you pay. Before making any payment, confirm the bank details on your proforma invoice through our official channels: email [email protected] or WhatsApp +86 177 4979 4237. If anyone asks you to pay a different account — especially a personal account — stop and re-confirm with us first.
Our payment commitments
What we always do
- Issue a proforma invoice before any payment is requested.
- Accept payment only to our Hong Kong company bank account, in the name of Hong Kong Tai Xuan Electrical Systems Group Limited.
- Cover every unit with a 12-month warranty.
What we never do
- We never ask for payment to a personal account.
- We never change our bank details by chat message alone — any genuine change is re-confirmed by email from our official address.
- We never ask for payment before a proforma invoice has been issued.
- We never pressure you to pay before you have verified the details.
Warranty & after-sales
Every unit we supply is covered by a 12-month warranty against non-human damage. If a unit fails in service, contact us with the part number and order reference and we will arrange repair, replacement or credit according to the situation.
Questions before you order?
We are happy to confirm stock, lead time and total landed cost before you commit. Reach us any time: